Legal

Privacy notice

Last updated: 18 August 2026

This notice explains how Ironmark Digital Ltd collects and uses personal information when you visit the My Golden Thread website, use our resources or contact us.

Who we are

Ironmark Digital Ltd is the controller responsible for personal information processed through My Golden Thread.

IRONMARK DIGITAL LTD
Company number 17132407
Registered in England and Wales
Registered office: 167-169 Great Portland Street, 5th Floor, London, United Kingdom, W1W 5PF

Privacy enquiries can be sent to privacy@mygoldenthread.org.uk.

Information you give us

If you contact us, we may collect your name, email address, organisation and the information contained in your enquiry. If you register interest in the platform, we will also know that your enquiry relates to platform development.

Website and analytics information

Our hosting systems may process technical request information such as IP address, browser or device information, requested page, date and time, and security logs.

If you accept analytics, we load Ironmark Insights from insights.ironmarkdigital.co.uk. It uses randomly generated visitor and session identifiers and may collect:

the page URL, path, page title, query string and referring page;
the date and time of an event;
downloads and outbound link clicks, including the target URL and visible link text;
scroll-depth milestones and active-session heartbeat events;
technical information necessarily included with a web request, such as IP address and browser user agent.

Ironmark Insights does not load until you choose “Accept analytics”. See our cookie notice for the browser-storage identifiers it uses and how to withdraw consent.

Why we use your information

Enquiries and expressions of interest: to respond, maintain appropriate business records and develop our services. We rely on our legitimate interests in operating and improving My Golden Thread, or on taking steps at your request before entering into a contract.
Website security and operation: to deliver the site, diagnose faults and protect our systems. We rely on our legitimate interests in providing a secure service and, where applicable, legal obligations.
Optional analytics: to understand how the website and resources are used and improve them. We rely on your consent.

Who receives the information

We may use carefully selected providers for website hosting, email, security and other technical services. They may process personal information only to provide their services to us and under appropriate contractual controls. Ironmark Insights is an analytics service operated by Ironmark Digital Ltd.

We may disclose information where required by law, to establish or defend legal rights, or to protect people, property or our services.

International transfers

If a service provider processes personal information outside the United Kingdom, we will use an appropriate legal safeguard where required, such as UK adequacy regulations or approved contractual protections.

How long we keep information

We keep enquiry and business correspondence only for as long as reasonably necessary for the conversation, the purpose for which it was collected and any legal or record-keeping requirements. Security logs are retained for a limited period appropriate to investigating and preventing misuse.

Analytics information is retained according to our operational retention settings and only for as long as needed to understand website use and trends. Visitor identifiers remain in your browser until you withdraw consent or clear site data. Session identifiers use a 30-minute inactivity timeout. Failed analytics requests may remain in a local retry queue for up to 24 hours.

Your rights

Depending on the circumstances, UK data-protection law may give you rights to access, correct or erase your personal information, restrict or object to its use, and receive certain information in a portable format. Where processing relies on consent, you may withdraw that consent at any time without affecting earlier lawful processing.

Contact us first if you have a concern. You also have the right to complain to the Information Commissioner's Office through ico.org.uk.

Changes to this notice

We may update this notice when our website, analytics or services change. The latest version will always be published on this page with its revision date.